STUDENT SPOTLIGHTAemun Lopeyok, Student Trustee
“Heartland gave me a sense of belonging and a place to learn, express myself, and thrive.”
- Aemun Lopeyok
Student Trustee
As with many opportunities, online instruction can also come with complications.
“Online courses can be isolating and challenging, so I want to take efforts to make sure that students are more successful and efficient,” said Heartland Distinguished Professor of English and Literature Stephanie Kratz.
Kratz has developed one of eight Heartland courses to receive the Quality Matters designation.
Quality Matters is a non-profit organization that has a team of trained experts who review online and hybrid courses on activities, learning objectives, opportunities for student collaboration, student engagement, and accessibility. The organization uses a rigorous research-based process that ensures the course aligns with essential rubric standards for the certification. The rubric is a self-review tool and allows faculty to self-access the course through evaluations and peer reviews.
The process to develop a course for Quality Matters (QM) standards is no small task. To receive the Quality Matters Certification Mark, Kratz’s ENG 101: Critical Reading and Writing course had to pass a rigorous review.
“There were forty-four different criteria for the course to meet. All of the criteria needed to work together. Some criteria were small, and some were bigger, but it helps in meeting the course learning outcomes,” said Kratz.
The COMM 101: Introduction to Oral Communication course developed by Amanda Frioli received the QM certification late last year.
In developing the online course, she worked to minimize barriers students may face in fully engaging with the curriculum. Utilizing closed-captioning in micro lectures, having on-camera pre-recorded lectures, and providing flexibility for the ways students demonstrate their knowledge all enhanced accessibility and ensured that all learners can actively participate and succeed.
“The Quality Matters Official Review sets internationally-recognized standards and best practices to examine critical course components related to the learner experience and ultimately learner success,” said Sarah Diel-Hunt, Interim Provost and Vice President of Academic and Student Affairs.
“It is a testament to the dedication of our faculty and staff that we have numerous courses that achieved this high level of distinction for online course quality. And, across all disciplines and modalities of instruction, we have exceptional faculty who are committed to finding innovative and effective ways to help our students learn.”

STUDENT SPOTLIGHTDaniel Johnson
“On the last day, in my last race, I came from behind and won silver at the finish line. It was amazing! I know with hard work and determination, I can accomplish anything.”
- Daniel Johnson









